Terms & Conditions
By visiting our site and/ or purchasing something from us, you engage in our Service and agree to be bound by the following Terms and Conditions. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
We reserve the right to refuse service to anyone for any reason at any time.
We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice. All descriptions of products are subject to change at anytime without notice, at the sole discretion of us.
We reserve the right at any time to modify or discontinue products without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product.
We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Refund and Returns Policy
We take pride in our product quality and have implemented systems to assure the adherence to product standards. Our nuts are cracked to order. Storage is maintained at recommended temperatures. Our packaging is heat sealed to be tamper proof and airtight to maintain freshness.
All claims for a refund based on a quality issue must be made within 5 days of the date of receipt. If there is a quality issue, customer is to take photos of issue, provide a description of the issue and email to Huon Valley Hazelnuts
Depending on the issue with the product we may seek to have the product returned. We reserve the right to offer a store credit, a refund or replacement product to resolve the refund.
We do not offer refunds for change of mind.
Privacy Policy
Huon Valley Hazelnuts is committed to the privacy of our client information, and this policy details what may be collected or any personal information acquired or obtained through use of our website.
WHAT WE COLLECT?
We may collect contact information including name, postal address, email address, telephone numbers and delivery instructions.
Our payment system uses Eway (trusted by our Bank – Bendigo Bank) and WooCommerce. Transaction information such as credit card names and numbers are handled securely by those systems and we do not receive those details.
WHAT WE DO WITH THE INFORMATION WE GATHER?
We require this information for managing the delivery of your purchases (including notification of dispatch), responding to your questions about our products, and record keeping of your transactions and communications.
We have implemented safeguard procedures to ensure the privacy and confidentiality of information however we cannot guarantee total protection from the Internet from hackers or any misuse of the internet.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.