Privacy Policy
Huon Valley Hazelnuts is committed to the privacy of our client information, and this policy details what may be collected or any personal information acquired or obtained through use of our website.
WHAT WE COLLECT?
We may collect contact information including name, postal address, email address, telephone numbers and delivery instructions.
Our payment system uses Eway (trusted by our Bank – Bendigo Bank) and WooCommerce. Transaction information such as credit card names and numbers are handled securely by those systems and we do not receive those details.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
WHAT WE DO WITH THE INFORMATION WE GATHER?
We require this information for managing the delivery of your purchases (including notification of dispatch), responding to your questions about our products, and record keeping of your transactions and communications.
We have implemented safeguard procedures to ensure the privacy and confidentiality of information however we cannot guarantee total protection from the Internet from hackers or any misuse of the internet.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We collect information about you during the checkout process on our store.
PAYMENTS
We accept payments through Eway. When processing payments, some of your data will be passed to Eway, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Eway privacy policy for more details.
Our eCommerce provider is WooCommerce. The WooCommerce Privacy policy can be accessed here.